Privacy policy

 


Privacy Policy

This Privacy Policy describes how IS Urban Movement (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services.

If you have any questions, please contact us at info@is-urbanmovement.com.


1. Personal Information We Collect

We collect the following types of personal information:

Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number (optional)

  • Payment information (processed securely by third‑party payment providers)

  • Order details

Information collected automatically

When you browse our store, we automatically receive:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

  • Pages visited and time spent on the website

Information from third‑party services

We may receive information from:

  • Shopify (our e‑commerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Print-on-demand partners (e.g., Printful, Eprolo) for order fulfillment


2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate with you about your order

  • Improve our website and services

  • Prevent fraud and ensure secure transactions

  • Comply with legal obligations

We do not sell your personal information.


3. Sharing Your Information

We share your information only with trusted service providers necessary to operate our store:

Shopify

Our store is hosted on Shopify, which securely processes your data.

Payment processors

Your payment details are handled by secure third‑party payment gateways.

Print-on-demand partners

To fulfill your order, we share necessary information (name, address, product details) with:

  • Printful

  • Eprolo

These partners use the information only to produce and ship your order.

Legal compliance

We may disclose information if required by law or to protect our rights.


4. Cookies

We use cookies to:

  • Enable website functionality

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

You can control or disable cookies in your browser settings.


5. Data Retention

We retain your personal information for as long as necessary to:

  • fulfill your order

  • comply with legal and tax obligations

  • resolve disputes

  • maintain business records

You may request deletion of your data at any time (see Section 7).


6. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

However, no method of transmission over the internet is 100% secure.


7. Your Rights Under GDPR (EU Customers)

If you are located in the European Union, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request a copy of your data (data portability)

To exercise any of these rights, contact us at info@is-urbanmovement.com.


8. Minors

Our store is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.


10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your GDPR rights, contact us at:

info@is-urbanmovement.com