Shipping Policy — IS Urban Movement

1. Order Processing Time

All orders are processed within 5–10 business days. Processing time does not include weekends or holidays.

During periods of high order volume (sales, holidays), processing may take longer. This complies with EU regulations requiring sellers to provide clear and accurate delivery information before a purchase is completed.

2. Delivery Timeframes

Estimated delivery times:

• European Union: 5–10 business days

3. Orders Produced and Shipped by Printful

Some items are produced and shipped by Printful. Depending on product type and fulfillment location, items may arrive in separate packages.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

• destination

• product type

• fulfillment partner

• carrier rates

5. Tracking Information

Once your order is shipped, you will receive:

• a shipping confirmation email

• a tracking number 

Tracking updates may take up to 48 hours to appear.

6. Lost, Stolen, or Damaged Packages

If a package is lost, stolen, or damaged during transit:

• customers must contact the carrier directly

• we will assist with filing a claim if needed

• replacements are issued only upon confirmation from the fulfillment partner

7. Split Shipments

Because we work with multiple fulfillment partners:

• items in a single order may ship separately

• customers may receive multiple tracking numbers

8. Non‑Returnable Items and Shipping

Some items cannot be returned or exchanged, including:

• personalized products

• made‑to‑order items

• IS Urban Movement branded products

Please refer to our Return & Refund Policy for full details.

9. Contact Information

For shipping inquiries, please contact us:

Email: info@is-urbanmovement.com