Terms of service

 

Terms of Service — IS Urban Movement 

These Terms of Service govern your access to and use of the IS Urban Movement website. By using our website, you agree to these Terms. If you have any questions, please contact us at info@is-urbanmovement.com.


1. General Conditions

This website is owned and operated by Individual Entrepreneur Olha Muliava, trading as IS Urban Movement. By accessing or using our site, you agree to comply with these Terms of Service. We may update or modify these Terms, and any changes will be posted on this page.


2. Online Store

We offer clothing, custom-made print‑on‑demand products, and items supplied by our partners. Prices, product availability, and conditions may change without prior notice.


3. User Requirements

By using our website, you confirm that:

  • you are at least 16 years old

  • you will not use our products for illegal purposes

  • you will not violate copyright, trademarks, or other rights of third parties


4. Order Information

To place an order, you must provide accurate and complete information:

  • name

  • shipping address

  • contact details

  • payment information

We are not responsible for delays or issues caused by incorrect information provided by the customer.


5. Prices and Payment

All prices are listed in euros (EUR). Payments are processed through secure third‑party payment providers (Stripe, PayPal, or other available methods). We reserve the right to change prices at any time.


6. Shipping

Orders are produced and shipped by our partners:

  • Printful

  • Eprolo

Delivery times depend on the destination country and production workload. We are not responsible for delays caused by postal services, customs, or other external factors.


7. Returns and Refunds

Returns are governed by our Return Policy. Please review it before placing an order.


8. Personalized Products

Items made with custom designs or personalization cannot be returned, except in cases of defects or manufacturing errors.


9. Accuracy of Information

We strive to provide accurate product information, but we do not guarantee that:

  • product descriptions are error‑free

  • colors displayed on your screen perfectly match the actual product

  • the website will operate without interruptions or technical issues


10. Prohibited Activities

You agree NOT to use the website for:

  • fraud

  • distributing harmful software

  • violating copyright

  • attempting unauthorized access to our systems

  • collecting data from other users


11. Website Content and Materials

Product descriptions, photos, specifications, and other materials on this website may be provided by our suppliers or production partners. We use this content solely to display the products offered in our store.

 


12. Limitation of Liability

We are not responsible for:

  • delivery delays caused by postal services

  • losses resulting from improper use of the product

  • damages caused by technical issues of third‑party services

  • errors made by the customer during checkout


13. GDPR and Privacy

The processing of personal data is governed by our Privacy Policy. By using our website, you agree to its terms.


14. Changes to Terms of Service

We may update these Terms of Service at any time. Changes take effect once posted on this page.


15. Contact Information

Business operator: Individual Entrepreneur Olha Muliava.
Registered business address: 229 Nezalezhnosti Street, Zahaltsi, Kyiv Region, 07823, Ukraine.
For any questions, please contact us at:

info@is-urbanmovement.com